260.0.1
Issues ResolvedIssues Resolved
- [#17685] Cancelling a sales order line now correctly transitions the linked service case to `Cancelled / Closed` before any project validation, ensuring no orphaned or inconsistent links remain and that the process fully rolls back if any part fails.
- [#17939] Fixed an issue where the `Sage User` field was not automatically populated when creating a new case via `Equipment` or `Sales Order`, ensuring consistent behaviour across all case entry points.
- [#16688] The `Complete Case` button in the case list now correctly recognises the relevant setting, preventing cases from being completed without a solution when this option is enabled.
- [#17452] Double-clicking an equipment record in the `transfer equipment` screen now correctly opens the `amend equipment` form, restoring expected functionality.
- [#16621] Fixed an issue where the SLA on contract lines in the `Cover Types` tab would not save correctly, ensuring SLA values are now retained after editing or saving.
- [#18145] Resolved an issue where the `Credit Check` popup was not triggered for `On Hold` accounts in the case creation flow, and improved the popup to clearly display and highlight the hold status.
- [#17987] Resolved an issue where opening a `New` case from the `Case List` could take over 40 seconds, ensuring cases now load within 5 seconds and the system remains responsive.
- [#16267] Fix Service Work Report not displaying answers issue
Date applied: April 1, 2026