Barcoding & Warehousing

Please ensure that all companies are updated after applying this update

Added Secondary Sicon Project field to case
Added an Idempotency filter to certain API methods to stop the same request from being completed multiple times within a five minute window
Users can now subscribe to cases to receive notifications when the case is updated with a new Tracking Note
Added a button to get the WebAPI URL as a QR Code – there will be an update to the App in the near future to allow the WebAPI URL to be scanned in via this QR Code
If there are equipment items on a Sales Order, when saving, Service will display a popup asking the user if they want to update any information on the equipment record

Added a check to ensure that the Equipment List is null when creating a case from a Sales Order if there are no lines
When creating a new Preventative Maintenance case from Service Equipment, Service will now check whether the Default Preventative Maintenance SLA and Tracking Status have a value. If so, it will create a default tracking status and configure the SLA for that case
All Tracking Notes created by engineers/automatically via the App will now be created with the ‘Visible to Engineers’ flag set to True

Added Feature to enable access to amend Contracts from a Case
Added Answer Type field to Equipment Question Import
Added Default SLA for Preventative Maintenance Cases raised from Service Equipment to Settings
Added Default Tracking Status for Preventative Maintenance Cases raised from Service Equipment to Settings
Reworked the Credit Check that appears when raising/opening a case
When the WebAPI creates the automatic tracking notes when an engineer uploads their time booking/partial time booking from the App, Service will display the tracking note as being created when the time booking is synced, rather than the start/end time on the time booking(s)
When clicking the popout button next to Contract/Contract Line details on a Case, users will only be shown context menu items for what they have permission to access (e.g. View Contract / Amend Contract features)
If there is only a single person on record at a CRM Company selected on a case, they will no longer be automatically selected
Stock Shortage Transfers can now have the destination engineer updated after it has been created
Service is now dynamically enabled via Common Components (based on whether there is an active license for the Sage Serial No)

Date applied: July 14, 2023