221.0.11
Issues Resolved New Features Change in FunctionalityNew Features
- Added totals for the quantity and line total to Quote Details
Issues Resolved
- Fixed an issue where the External Team was sometimes not displaying anything on the Optimised Service Desk, even though it had been set against the case
Change in Functionality
- Added an Inactive flag that can be set against Case Tracking Statuses – this now supersedes deleting these statuses. When deleting a status, if there were any cases on the system (regardless of status) with a tracking note with that Tracking Status, users would constantly be presented with an error when opening that case
Date applied: April 18, 2023