221.0.10
Issues Resolved New Features Change in FunctionalityNew Features
- Tracking notes created by engineers with a Tracking Status via the App now sync this status through to Service Desk (this requires App version 2.1.2+)
Issues Resolved
- Updated the Equipment Service Dates Import to correctly reflect the Required status of Service Template and Combination
- Fixed an issue where the Advanced Location search was only searching using rather than all address fields when using the Optimised Service Desk
- Fixed an issue where Travel appointments were not setting actual times on the appointment if the time booking was set as Actual
- Fixed a problem with Equipment Customer and Location not being set correctly when receiving SOP Returns
- Updated the Service Template and Service Combination fields as Compulsory on the Equipment Service Dates Import, as there were problems occurring when these were empty
- Fixed an issue where an Object Reference Not Set error would sometimes be thrown after adding a tracking note via Service Desk -> Edit Case
- Fixed an issue where Service Interval dates were not updating correctly – it was only updating the first service interval, not the one selected for the case
Change in Functionality
- Automatic Tracking Notes created when an engineer’s Work Log is synced now show with a Created Time set as the time that the Work Log was completed
- Manual Tracking Notes created by engineers via the App now show with a Created Time set as when the tracking note was created on the App
- Automatic Tracking Notes for Arrival and Departure Signatures from the App now show with a Created Time set as the time that the signature was completed
- Adjusted layout of the Time Bookings screen to more clearly identify whether a time booking is an estimate or an actual
Software dependancies: Requires App version 2.1.2+
Date applied: April 4, 2023