Service v26

Sicon Service is designed specifically as an enhancement for Sage 200. Fully integrated with the Sage 200 financial, stock and order processing modules, Service Manager is simple to learn and to use. Log service cases within Sage 200 (or create via Sage CRM) to allow scheduling of engineers, allocation of stock and transfer of stock to engineers. Manage the profitability of call out jobs and service contracts. Tablet interface licenses available for service engineers to update case details, use stock, book time and complete work.

Release notes:

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260.0.4

Issues Resolved Change in Functionality

Issues Resolved

[#17741] Fixed an issue where adding equipment to a Hire Order would remove or overwrite equipment on the linked Service Case, ensuring equipment lists remain consistent and editable across both modules.

Change in Functionality

[#13380] The IdempotencyFilter now surfaces errors within the response it sends back to the App, making it easier to get an idea of what’s failing on the Server without needing to check the WebAPI logs separately.

Date applied: May 13, 2026

260.0.3

Issues Resolved

[#18474] Saving a case with the `Non-Contract` checkbox ticked no longer prompts for a contract line, ensuring smoother saves and removing unnecessary warnings.
[#18012] Selecting a Sales Order in the `Update SOP Equipment Warranty` screen now correctly displays only equipment linked to that order, preventing unrelated items from appearing and ensuring accurate warranty updates.
[#18698] The `Mobile App Download (Android)` link and QR code in `Settings` now direct to the correct Google Play Store page, ensuring users can easily download the latest app version.

Date applied: April 30, 2026

260.0.2

New Features

[#18273] Show equipment location and contact details in self service

Date applied: April 15, 2026

260.0.1

Issues Resolved

[#17685] Cancelling a sales order line now correctly transitions the linked service case to `Cancelled / Closed` before any project validation, ensuring no orphaned or inconsistent links remain and that the process fully rolls back if any part fails.
[#17939] Fixed an issue where the `Sage User` field was not automatically populated when creating a new case via `Equipment` or `Sales Order`, ensuring consistent behaviour across all case entry points.
[#16688] The `Complete Case` button in the case list now correctly recognises the relevant setting, preventing cases from being completed without a solution when this option is enabled.
[#17452] Double-clicking an equipment record in the `transfer equipment` screen now correctly opens the `amend equipment` form, restoring expected functionality.
[#16621] Fixed an issue where the SLA on contract lines in the `Cover Types` tab would not save correctly, ensuring SLA values are now retained after editing or saving.
[#18145] Resolved an issue where the `Credit Check` popup was not triggered for `On Hold` accounts in the case creation flow, and improved the popup to clearly display and highlight the hold status.
[#17987] Resolved an issue where opening a `New` case from the `Case List` could take over 40 seconds, ensuring cases now load within 5 seconds and the system remains responsive.
[#16267] Fix Service Work Report not displaying answers issue

Date applied: April 1, 2026

260.0.0

Important

Important Info

All iterations of the Sicon v25 development release have now been incorporated into the full Sicon v260.0.0 release.
To view the release notes for Sicon v25 development iterations, please follow the link below.

Click here for the Sicon Service v25 Release Notes

Date applied: March 5, 2026