Self Service v25

Release notes:

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[#17175] (Case List): added location filtering
[#17177] (Tracking Notes): added Edit security
[#17176] (Equipment): added servicing coordinator support to fetch earliest Next Service Date (including from multiple service dates)

Date applied: March 5, 2026

[#17177] Added setting to dictate whether tracking notes can be edited by their creators

Date applied: January 21, 2026

[#17175] Added Case Location column to Case list
[#17176] Added Next Service Date column to Equipment List
[#17178] Added a security check to the Tracking Note editor, to ensure that only the original author can edit a tracking note via Self Service

Date applied: January 21, 2026

[#15881] Tracking Note edit dialog will now filter statuses to only display those that have been configured as available for the current case type
[#16159] Added functionality to raise a new case via multiple equipment items

[#15911] Fixed Equipment Count pill pointing to incorrect data value and displaying wrong info
[#15880] Fixed issue where attachments uploaded via SS would have a description of [object Object]
[#15909] Fixed issue where null Install/Last Service/Warranty Expiry dates were being populated with today’s date if returned null by the server

Date applied: October 10, 2025

Date applied: October 10, 2025

Initial compatibility version for v25 (no new features)

Date applied: August 6, 2025

Initial compatibility version for v25 (no new features)

Date applied: June 11, 2025